Tip-offs Anonymous Hotline

The Tip-Off Anonymous Hotline, which is independently operated by Deloitte, has been established with the aim to enhance an honest work ethic simultaneously providing Lupo employees with a mechanism to bring any unethical business practices to the attention of all stakeholders. This hotline operates 24 hours a day, 7 days a week, 365 days per year.

Fraud, Theft, Nepotism, Bribery, Abuse of Company property, Discrimination, Sexual Harassment, Non-compliance with laws and regulations.

Simple, you as a responsible employee or stakeholder have to take a stand against any form of crime or unethical behaviour. By taking a stand and reporting it, you create a safe and crime free environment for yourself and your co-workers.

1. To protect the company from reputational damage
2. To protect the company from financial losses
3. To prevent corruption and other irregularities in the workplace
4. To assist the company to improve internal controls processes

The number is toll free accessible from all networks dialling from your cell phone/ landline irrespective of the network you’re using within South Africa. It is as simple as dialling 0800 204 227 (within the borders of South Africa). Calls made from outside South Africa will be charged at the applicable international call rates.

It is important to gather as much information as possible:

The nature of the fraudulent or unethical behaviour

• Date and time of incident
• Names of persons involved
• Where the incident occurred
• Witnesses to the incident
• The relevant department (Q&A, Accounts, Production, Transport)
• Supporting evidence

Yes, you may also report to the hotline via:

• Free Fax: 0800 007 788
• Website: www.tip-offs.com
• E-mail: Lupobakery@tip-offs.com 
• Freepost: KZN 138, Umhlanga Rocks, 4320

When you call the Tip-offs Anonymous contact centre you are not required to give your name or any personal details. Secondly, there is no caller identification, so we do not know from where the call was made. Even though we record all the calls, will never have access to the recordings so no-one will be able to identify your voice. Deloitte also has ‘Report Analysts’ on site who ‘sanitise’ every call, which means that they strip out any information that could lead to the identity of the caller, so “Lupo Bakery” only gets a very factual report of the alleged wrong doing with no additional information.

Absolutely not! This would obviously discourage callers from using the hotline and undermine the anonymity of our service. Clients can, however, call the contact centre manager and request that the call be listened to again to ensure that any specific questions are answered, but at all times respecting the anonymity wishes of the caller.

Deloitte personnel are carefully selected and undergo intensive background checking before they commence work in the contact centre. Contact centre agents also subject themselves to on-going checks and declarations to ensure that they can identify, at an early stage, the likelihood of any personnel becoming victims of blackmail, becoming involved in any inappropriate or criminal activity or whose integrity becomes impaired.

The tracking number is your reference number that relates to the incident that you have reported. Should you wish to add more information to a report at a later stage, you can call back and quote the reference number and just give the agent the additional information.

Yes, this is a possibility, and Deloitte is aware that this can happen. Firstly, if there is malicious intent, one does not need this hotline to spread it – you can spread a rumour in the canteen or put a letter under someone’s door.  However, all our agents are trained to identify a malicious call and so are our Report Analysts. Deloitte agents filter these calls and flag them as malicious when they are forwarded. When these reports are read, they are read in the light that they could be malicious. Also, a tip-off is merely an allegation of wrong doing and proper evidence and proof has to be obtained, before any action can be taken.

There is no reward scheme in place.

• Avoid calling Deloitte Tip-offs Anonymous from your telephone extension at work.
• We do not recommend using your office e-mail if you send Deloitte Tip-offs Anonymous an e-mail as your company may track emails through the company server.
• Do not tell anyone in your organisation about any communication you have made with Tip-offs Anonymous.